12TH Excellent Service Award (EXSA)
Presentation Ceremony 2006
for the Hospitality
Sector
30 October 2006
Kallang Theatre
Singapore
Click to watch video
The Singapore Hotel association (SHA) has organised an award presentation
ceremony to recognise exemplary service staff from the hospitality sector. Some
1,900 service staff from the hospitality sector (comprising of hotels, serviced
apartments and country clubs) have been singled out for the National Excellent
Service Award (Silver, Gold and STAR) presented by SPRING Singapore and seven
industry lead bodies -- Singapore Hotel Association (SHA), Association of Singapore
Attractions (ASA), Civil Aviation Authority of Singapore (CAAS), Land Transport
Authority (LTA), National Association of Travel Agents Singapore (NATAS), Singapore
Retailers Association (SRA) and Restaurant Association of Singapore (RAS).
EXSA is supported by the Consumers Association of Singapore, the National
Trades Union Congress, the Food, Drinks and Allied Workers’ Union, the Singapore
Manual and Mercantile Workers’ Union and the Singapore Tourism Board.
The event was graced by Guest-Of-Honour, Minister Of State, Ministry of Trade
and Industry, Mr S Iswaran, who delivered the opening address and presenting
the awards to the winners in the hospitality sector.
“The recent IMF/World Bank Annual Meetings demonstrated Singapore’s capabilities
to not only stage a mega international event with great efficiency, but also
to provide excellent service. Many delegates left with a vivid impression of
the warm hospitality they experienced during their stay in Singapore.
The success of the IMF/World Bank Annual Meetings highlights the importance
of our frontline service workers well-trained, and for both employers and employees
to be committed to service excellence. In addition to GEMS, or Go-the-Extra-Mile-for-Service
movement, WDA and SPRING are developing a Singapore Customer Satisfaction Index
to track and benchmark service standards for various service sectors. A GEMS
accreditation scheme will also be established to recognize good service providers
who meet prescribed quality service standards. I hope that through these initiatives
every service will develop the mindset that “Great service begins with me”,
and take great pride in their profession.” said Mr S Iswaran Minister Of State
for Trade and Industry.
Winners of the Excellent Service Award Ceremony Presentation 2006
for the Hospitality Sector
|
Organisation
|
Silver
|
Gold
|
Star
|
Total Awards
|
|
Meritus Mandarin Singapore
|
100
|
83
|
62
|
245
|
|
Raffles Hotel (1886) Ltd
|
76
|
74
|
69
|
219
|
|
Raffles The Plaza & Swissotel
The Stamford, Singapore
|
93
|
29
|
15
|
137
|
|
Orchard Hotel
|
57
|
21
|
10
|
88
|
|
Costa Sands Resort
|
45
|
22
|
3
|
70
|
|
Novotel Clarke Quay
|
65
|
0
|
0
|
65
|
|
Shangri-La Hotel
|
0
|
34
|
24
|
58
|
|
Copthorne Orchid Hotel Singapore
|
19
|
20
|
15
|
54
|
|
Grand Copthorne Waterfront Hotel
|
34
|
15
|
5
|
54
|
|
Grand Mercure Roxy Hotel
|
14
|
14
|
21
|
49
|
|
Singapore Marrioitt Hotel
|
20
|
20
|
8
|
48
|
|
Rasa Sentosa Resort, Singapore
|
10
|
13
|
20
|
43
|
|
Amara Singapore
|
17
|
13
|
11
|
41
|
|
InterContinental Singapore
|
19
|
17
|
5
|
41
|
|
Copthorne King's Hotel Singapore
|
20
|
8
|
7
|
35
|
|
M Hotel Singapore
|
24
|
5
|
5
|
34
|
|
Rendezvous Hotel Singapore
|
22
|
5
|
5
|
32
|
|
Parkroyal on Beach Road Singapore
|
14
|
11
|
5
|
30
|
|
Traders Hotel Singapore
|
13
|
5
|
11
|
29
|
|
Hilton Singapore
|
8
|
13
|
7
|
28
|
|
Marina Mandarin Singapore
|
9
|
16
|
2
|
27
|
|
Pan Pacific Singapore
|
23
|
2
|
0
|
25
|
|
Tower Club Singapore
|
23
|
1
|
1
|
25
|
|
The Fullerton Singapore
|
17
|
5
|
0
|
22
|
|
Parkroyal on Coleman Street Singapore
|
11
|
8
|
2
|
21
|
|
Holiday Inn Atrium
|
10
|
6
|
5
|
21
|
|
Serangoon Gardens Country Club
|
5
|
9
|
7
|
21
|
|
Swissotel Merchant Court, Singapore
|
11
|
7
|
3
|
21
|
|
Hotel Phoenix Singapore
|
10
|
5
|
5
|
20
|
|
Holiday Inn Park View Singapore
|
9
|
10
|
0
|
19
|
|
Orchard Parade Hotel
|
5
|
6
|
7
|
18
|
|
Golden Landmark Hotel Limited
|
6
|
5
|
6
|
17
|
|
Meritus Negara Singapore
|
17
|
0
|
0
|
17
|
|
Hotel Royal Ltd
|
14
|
3
|
0
|
17
|
|
York Hotel Pte Ltd
|
8
|
4
|
5
|
17
|
|
Quebec Leisure International Pte
Ltd
|
8
|
6
|
1
|
15
|
|
Furama RiverFront Singapore
|
5
|
8
|
1
|
14
|
|
Quality Hotel Singapore
|
12
|
2
|
0
|
14
|
|
Allson Hotel Singapore
|
6
|
0
|
5
|
11
|
|
Sheraton Towers Singapore
|
6
|
5
|
0
|
11
|
|
Treetops Executive Residences
|
11
|
0
|
0
|
11
|
|
Singapore Recreation Club
|
7
|
2
|
1
|
10
|
|
Fraser Places Robertson Walk, Singapore
|
1
|
8
|
0
|
9
|
|
The Sentosa Resort & Spa
|
0
|
9
|
0
|
9
|
|
Furama CityCentre Singapore
|
5
|
2
|
1
|
8
|
|
Goodwood Park Hotel Limited
|
8
|
0
|
0
|
8
|
|
The Ritz-Carlton, Millenia Singapore
|
8
|
0
|
0
|
8
|
|
Changi Village Hotel
|
6
|
1
|
0
|
7
|
|
Fraser Suites River Valley, Singapore
|
4
|
3
|
0
|
7
|
|
The Legends Fort Canning Park
|
5
|
1
|
1
|
7
|
|
Chinese Swimming Club
|
3
|
2
|
0
|
5
|
|
The Elizabeth Singapore
|
5
|
0
|
0
|
5
|
|
New Park Hotel
|
4
|
1
|
0
|
5
|
|
Hotel 81 Management Pte Ltd
|
2
|
2
|
0
|
4
|
|
Park Avenue Suites
|
2
|
1
|
1
|
4
|
|
The Scarlet Hotel
|
4
|
0
|
0
|
4
|
|
Le Meridien Singapore
|
2
|
0
|
0
|
2
|
|
NTUC Club
|
0
|
2
|
0
|
2
|
|
The British Club
|
2
|
0
|
0
|
2
|
|
SHA Villa
|
0
|
1
|
0
|
1
|
SuperSTAR Nominees
|
No
|
Name of Organisation
|
Name of SuperSTAR
|
|
1
|
Amara Singapore
|
Hemalatha A/P Sinniah
|
|
2
|
Golden Lanmark Hotel
|
Saravana Kumar A/L Letchmenon
|
|
3
|
Grand Mercure Roxy
|
Eday Junaidy Bin Tahid
|
|
4
|
Holiday Inn Atrium Singapore
|
Kumaran Mohandasan
|
|
5
|
InterContinental Singapore
|
Lim Kok Leong
|
|
6
|
M Hotel Singapore
|
Hen Siew Gee Vicky
|
|
7
|
Marriott Singapore
|
Rachel Chung
|
|
8
|
Meritus Mandarin Singapore
|
Chow Kum Yoke Lily
|
|
9
|
NTUC Club
|
Jessie Lee Kwai Lin
|
|
10
|
Orchard Hotel
|
Goh Wee Meng
|
|
11
|
Park Avenue Suites
|
Becky Ng Bee Kian
|
|
12
|
Parkroyal on Beach Road
|
Tan Chai Chieh Rachel
|
|
13
|
Parkroyal on Coleman Street
|
Wendy Chung Wan Cheng
|
|
14
|
Raffles Hotel
|
Narajan Singh
|
|
15
|
Rasa Sentosa Resort
|
Margaret Foo
|
|
16
|
RC Hotels Pte Ltd
|
Awurugam D/O Rengasamy
|
|
17
|
Shangri-La Hotel
|
Viri Lakhveer Kaur
|
|
18
|
Swissotel Merchant Court
|
Muhamad Sallehuddin Bin Mohammad Ali
|
|
19
|
York Hotel
|
Adi Fadii Bin Abdullah
|
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